Refund Policy

AVFlow is a pay-as-you-go media pipeline service. You buy or receive credit, and Jobs consume that credit according to the Pricing page. This policy explains when credit can be refunded.

1. Promotional credit

The $20 signup credit is promotional. It has no cash value, is not transferable, and is not refundable.

2. Purchased prepaid credit

Unused purchased credit may be refunded if you request it within 14 days of purchase and the credit has not been consumed by settled Jobs. Refunds are issued by our merchant of record to the original payment method when possible.

Credit already applied to usage (including the base fee on idle Jobs) is not refundable. Partial refunds equal the unused remainder only.

3. What we do not refund

• Usage that ran as configured, including Jobs you consider a bad mix or a failed stream because of your credentials, rooms, or destinations;
• Third-party charges (object storage, RTC rooms, your own AI keys);
• Promotional credit;
• Requests made more than 14 days after purchase when credit remains unused, except where consumer law requires a longer period.

4. Service errors

If a Job fails solely because of an AVFlow platform defect and still consumed credit, email us with the Job id. We may restore credit at our discretion after we review logs.

5. How to request a refund

Email support@avflow.dev from the account email (or use the Contact page). Include the Console user email, approximate purchase time, and transaction id if you have it. We aim to respond within 5 business days. Merchant-of-record processing time is additional.

6. Chargebacks

Contact us before opening a dispute with your bank. Unjustified chargebacks may result in account suspension and recovery of fees.

7. Consumer law

Nothing in this policy limits non-waivable rights you have under the law of your country of residence. Where those rights require a refund, we will follow them.